Your help desk is the front line of your IT operation. When something breaks at 3 PM on a Friday, the person who picks up that ticket sets the tone for everything that follows. We find L1 and L2 support techs who can troubleshoot systematically, communicate clearly, and know when to escalate.
Handle L1/L2 support tickets, troubleshoot network, hardware, and software issues, manage user accounts and permissions, process password resets, document resolutions in ticketing systems, and support remote desktop sessions.
Windows and macOS troubleshooting, Active Directory, basic networking (TCP/IP, DNS, DHCP), ticketing system proficiency (ConnectWise, Autotask, ServiceNow), remote support tools, communication under pressure.
MSPs building offshore support teams. Internal IT departments needing after-hours coverage. Growing companies whose single IT person is overwhelmed. Any org where ticket response times are slipping.
India (deep IT talent pool), Philippines
Tell us the role, the skills you need, and your budget. We'll match you with pre-vetted candidates from our talent pool within days, not weeks. You interview your top picks, select your hire, and they start within 5 business days. Once onboarded, you manage everything through your client portal: post new roles, track onboarding, adjust match weighting, review performance, and communicate with your team. If you're not satisfied in the first 30 days, we replace them at no cost.
Tell us what you need and we'll send you matched candidates. No commitment, no pressure.
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