Frequently Asked Questions

We use flat monthly rates. No hourly billing, no placement fees, no surprises. There are three tiers based on role complexity: Tier 1 (Essential) roles like virtual assistants and data entry start at $1,000 USD/month. Tier 2 (Professional) roles like web developers and designers start at $2,000/month. Tier 3 (Specialist) roles like senior engineers and architects start at $3,000/month. These are starting points. Clients can set the rate they want to offer, and candidates can negotiate from there.

No. The monthly rate you see is the monthly rate you pay. No setup fees, no recruitment charges, no contract termination penalties. If you choose managed services, that adds 25% to the base rate for things like productivity monitoring, quarterly performance reports, and a dedicated account manager. But that's clearly listed on our pricing page before you sign anything.

Yes. If you're looking to hire 5 or more professionals, talk to us about volume pricing. The flat-rate tiers are our standard, but we're flexible for companies scaling up. We'd rather win your long-term business at a fair rate than lose it over a few dollars.

Both. US clients are billed in USD. Canadian clients are billed in CAD. We list both on our pricing page. No currency conversion surprises.

Five business days from the time you confirm a candidate. That's not a marketing number. We can move that fast because our talent pool is pre-vetted, pre-profiled, and ready. By the time you see a candidate, they've already passed our technical assessments, communication assessments, and Personality Style Matching through WorkStyle Compass. You're not waiting for us to start recruiting. You're choosing from people who are already qualified.

Step 1: You tell us what you need. Role, skills, budget, timeline. A 20-minute call is usually enough.

Step 2: We match candidates from our pre-vetted pool using our 4-point matching system (technical skills, communication ability, WorkStyle Compass Personality Style Matching, and resume/experience review).

Step 3: You interview your top picks. We handle scheduling across time zones.

Step 4: You pick your hire. We onboard them within 5 days.

Step 5: You get access to your client portal where you can create new roles, manage onboarding, adjust match weighting, track performance, and communicate with your team. If you chose managed services, your account manager checks in regularly and you get quarterly performance reports on top of the portal tools.

We have a 30-day replacement guarantee. If you're not satisfied within the first 30 days, we'll replace the professional at no extra cost. No arguments, no hassle. We eat the cost of finding someone new. That said, our vetting process is thorough enough that replacements are rare.

No long-term contracts required. You can end the engagement with reasonable notice. We believe in earning your business month after month, not locking you into something you can't get out of. That said, most clients stick around because the economics make sense and the talent delivers.

Every applicant goes through an 8-stage process. It starts with resume screening and communication assessments, then moves to technical skill assessments specific to their role, followed by our proprietary WorkStyle Compass Personality Style Matching. We also verify work history, check references, and evaluate cultural compatibility for remote cross-border work. Only about 3.5% of applicants make it through. The rest are either referred to training resources or declined.

It's our proprietary personality style assessment. It measures four workplace drives: Initiative (how someone leads), Connection (how they collaborate), Steadiness (how they handle pace and change), and Precision (how detail-oriented they are). We use it to match candidates to your team's personality and working style, not just your job description. You can also have your current team take it to create a benchmark profile, so we can find offshore talent whose personality style fits your existing culture. Learn more about it here.

Yes. Communication skills are one of our primary screening criteria. Every candidate goes through live assessments covering both spoken and written communication. For roles that require heavy writing (content, documentation, client-facing email), we evaluate writing samples separately.

We currently source from India, the Philippines, Vietnam, and Mexico. Each market has different strengths. India has deep tech and finance talent. The Philippines excels in customer-facing and administrative roles. Vietnam is strong in engineering. Mexico offers time zone alignment with the US. We help you choose the right market for your specific needs, or we can source across multiple countries if you want the widest selection.

This depends on the country and the role. For Mexico and some Philippine professionals, there's significant overlap with US business hours (Central and Pacific time). Indian professionals typically overlap 3-4 hours with East Coast mornings. Many of our candidates are willing to adjust their schedules for client-facing roles. We always discuss time zone preferences during the matching process so there are no surprises. For roles that don't require real-time collaboration (data entry, design, development), time zone differences can actually be an advantage because work gets done while you sleep.

Whatever you already use. Our talent works inside your existing systems: Slack, Teams, Zoom, Google Workspace, Asana, Jira, QuickBooks, HubSpot, Salesforce, or anything else. We don't force you onto our platform. The professional becomes part of your team and uses your tools. If you're on managed services, we add a built-in productivity monitoring panel for time tracking and visibility, but that runs in the background and doesn't change your workflow.

That depends on which tier you choose. With our base tier, the professional reports directly to you. They're part of your team, you assign work, you give feedback. We're available if issues come up, but day-to-day management is yours. With managed services, you get an account manager plus a full client portal where you can post new roles, manage onboarding, adjust candidate match weighting, and track performance. You still direct the work, but the portal and your account manager handle the management overhead.

Absolutely. We're built to scale with you. Some clients start with one virtual assistant and grow to a full offshore team of 10-20 professionals across multiple roles. Our managed services tier is specifically designed for this: you get a dedicated supervisor for every 20 managed employees, quarterly team analytics, and strategic guidance on team structure.

For 25% on top of the base rate, you get: productivity monitoring panel with real-time time tracking, quarterly performance report cards with objective KPIs, a dedicated account manager who knows your business and your team, WorkStyle Compass Personality Style Matching for cultural fit, full client portal access for managing roles, onboarding, and match preferences, and the 30-day replacement guarantee. For larger teams, we also provide a dedicated supervisor at a ratio of 1 per 20 managed employees.

Our productivity monitoring panel tracks active work hours and gives you visibility into how time is being spent. It's included with managed services because most clients want accountability built in, especially when managing remote professionals across borders. If you have strong feelings against monitoring, we can discuss alternatives, but most clients find it reassuring rather than intrusive.

Yes, and this is common. A lot of clients start with one or two professionals on the base tier to test the waters. Once they see the quality and want to scale, they move to managed services for the additional oversight and reporting. You can switch at any time. No penalties, no waiting periods.

Quarterly report cards cover key performance indicators specific to the role: hours worked, tasks completed, quality metrics, response times, and any flags or concerns. Your account manager walks you through the report and discusses whether the professional is meeting, exceeding, or falling short of expectations. If there's a problem, we address it immediately rather than waiting for the next review cycle.