Privacy Policy

1. Introduction

Hire Mountain Inc. ("Hire Mountain", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.hiremountain.com, use our platform, or engage with our managed offshore staffing services.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. For users in other jurisdictions, we apply equivalent or higher standards of data protection.

2. Information We Collect

Information You Provide Directly

• Job Candidates / Talent: Name, email address, phone number, resume/CV, work history, education, skills, LinkedIn profile, WorkStyle Compass™ assessment results, and any documents you upload during the application process.
• Clients / Employers: Name, email address, phone number, company name, role, team structure, WorkStyle Compass™ benchmark data, and billing information.
• Mountaineer Partners: Name, contact details, professional background, industry specialization, and commission-related information.
• General Inquiries: Name, email address, and any information you include in contact forms or correspondence.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, browser type, device information, and IP address.
• Analytics: We use Google Analytics and Meta Pixel to understand site usage patterns. These services may set cookies on your device.
• Job Board Referrals: When you arrive from a job board (Indeed, Jooble, Adzuna, etc.), we may record the referral source.

3. How We Use Your Information

We use personal information for the following purposes:

• Staffing Services: To match candidates with client opportunities, process applications, conduct behavioral assessments (WorkStyle Compass™), and facilitate placements.
• Client Services: To create team benchmarks, generate compatibility reports, manage accounts, and deliver managed services including performance reporting.
• Communications: To respond to inquiries, send service updates, and with your consent, send marketing communications about our services.
• Platform Operations: To maintain and improve our website, ensure security, and analyze usage patterns.
• Legal Compliance: To comply with applicable laws and regulations, enforce our terms, and protect our legal rights.

4. WorkStyle Compass™ Assessment Data

WorkStyle Compass™ is our proprietary behavioral assessment tool. Important information about assessment data:

• The assessment measures behavioral preferences, not abilities or intelligence.
• Assessment results are used alongside skills, experience, and interviews and are never the sole hiring criterion.
• Your behavioral profile is stored securely and used to match you with compatible opportunities.
• You may request deletion of your assessment data at any time by contacting us.
• Assessment data is never sold to third parties.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• With Clients: Candidate profiles and assessment results are shared with clients for the purpose of evaluating potential placements. Only information relevant to the opportunity is shared.
• Service Providers: We use third-party services for hosting (Netlify), database management (Supabase), email delivery (Amazon SES), payment processing (Stripe), and productivity monitoring (productivity monitoring for managed service clients). These providers process data on our behalf under contractual obligations to protect your information.
• Job Boards: Job listings (not personal candidate data) are syndicated to job boards including Indeed, Jooble, and Adzuna.
• Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

6. Cross-Border Data Transfers

As an international staffing platform operating across India, the Philippines, Vietnam, Mexico, Canada, and the United States, your personal information may be transferred to and processed in countries outside your jurisdiction. We ensure that appropriate safeguards are in place, including contractual protections, to maintain equivalent privacy standards regardless of where data is processed.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our talent database for ongoing matching opportunities, comply with legal obligations, and resolve disputes. Candidate profiles remain active in our database unless you request removal. Client data is retained for the duration of the business relationship and as required for legal and accounting purposes.

8. Your Rights

Under PIPEDA and applicable privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Withdraw Consent: Withdraw your consent for certain processing activities, including marketing communications.
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at info@hiremountain.com.

9. Cookies and Tracking

Our website uses cookies and similar technologies for essential website functionality, analytics (Google Analytics), advertising measurement (Meta Pixel), and session management. You can manage cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

10. Email Communications (CASL Compliance)

We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages with your express consent or where we have qualifying implied consent. Every marketing email includes a clear sender identification, our contact information, and a functional unsubscribe mechanism. You can opt out of marketing communications at any time. Transactional emails (e.g., application confirmations, placement updates) are not considered commercial messages under CASL.

11. Security

We implement appropriate technical and organizational measures to protect personal information, including encryption of data in transit and at rest, access controls limiting data access to authorized personnel, regular security monitoring, and incident response procedures. No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Hire Mountain Inc.
Toronto, Canada
Email: info@hiremountain.com
Website: www.hiremountain.com